What transcript formats does the tool accept?

You can paste transcripts in plain text using the [User]: / [Bot]: format, or supply raw JSON. The tool handles both formats automatically.

How does the AI detect knowledge gaps?

The AI scans bot responses for low-confidence replies, deflections, fallback messages, and unanswered questions to identify where the bot lacks sufficient knowledge.

What are escalation triggers?

Escalation triggers are conversation moments where user frustration, repeated questions, or unresolved issues suggest the user may abandon the chat or request a human agent.

Can I analyze multiple bots or conversations?

Yes. You can run the tool multiple times with different transcripts and optionally provide a bot name and context so each analysis is tailored to that specific bot's purpose.

How do I use the improvement suggestions?

Improvements are delivered as an actionable checklist you can work through with your bot training team. You can also copy the full report as a formatted markdown document to share with colleagues.

AI Chatbot Conversation Analyzer

Analyze chatbot transcripts with AI. Detect knowledge gaps, user intents, sentiment, escalation triggers, and get actionable improvements in seconds.

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Why use our free tools?

Built for a focused result without an account wall.

Deep Gap Detection

Automatically surface questions and topics your chatbot failed to answer confidently, so you can fill training gaps fast.

Intent Clustering

Group user messages into intent clusters to reveal what your users actually want from your bot at a glance.

Sentiment and Escalation Insights

Visualize positive, neutral, and negative sentiment across the conversation and flag moments likely to cause user frustration or escalation.

Frequently asked questions

Everything you might want to know about this tool.

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